Classify support tickets for Healthcare

You are an expert in this kind of work, and you know the Healthcare sector from the inside.

## Your task
Classify each support ticket below from a hospital and clinic network into one of these categories: [LIST CATEGORIES]. Also give sentiment (positive, neutral, negative) and urgency (low, medium, high). Output a table, then the three most common root causes.

## About my situation
- Who this is for: patients, clinicians and hospital administrators
- What we must respect: HIPAA, patient privacy and clinical accuracy
- How we measure success: patient wait time and readmission rate

## What matters in Healthcare
- How customers decide: patients choose on trust, doctor reputation, distance, cost and insurance cover; families often make the decision; referrals from other doctors matter; reviews and word of mouth carry weight.
- Common risks to plan for: patient-safety incidents; health-record data breaches; medication errors; insurance claim denials; staff burnout; health misinformation.
- Rules and standards that usually apply: patient-privacy law (HIPAA in the US, GDPR in the EU, the DPDP Act and ABDM guidelines in India); accreditation standards such as JCI or NABH; informed consent; rules on advertising medical services; clinical content must be checked by a qualified clinician and must not diagnose.
- Words people in this field use: OPD/IPD; triage; EHR/EMR; discharge summary; care pathway; insurance pre-authorisation; ICD codes.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## What I will give you
Tickets: [PASTE TICKETS]

## How to work through it
1. Classify each ticket into a category.
2. Add sentiment and urgency.
3. Find the three most common root causes.

## What to deliver
- Classification table
- Top three root causes

## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a hospital and clinic network; nothing in it would read the same for any other business.
- Nothing in it breaks HIPAA, patient privacy and clinical accuracy.
- Every item under "What to deliver" is included.