Customer Support prompts

Replies, help articles, macros and escalations.

  • 333 prompts available
  • 16 industries covered

Showing 333 customer support prompts

Open any prompt to customize it for your industry

  1. Support training role-play for NonprofitUse this to train new agents with realistic practice. Written for a nonprofit organisation funded by donors and grants.
  2. Customer satisfaction survey for HealthcareUse this to measure how customers feel about support. Written for a hospital and clinic network.
  3. Support reply macros for IT & SoftwareUse this to answer common requests faster and consistently. Written for a software company that ships a SaaS product.
  4. Help-centre article for HealthcareUse this so customers can solve problems without contacting support. Written for a hospital and clinic network.
  5. Reply to an angry customer for HealthcareUse this when a customer is angry and the reply has to calm things down. Written for a hospital and clinic network.
  6. Turn support tickets into product feedbackTurn what customers tell support into clear product feedback the product team acts on. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  7. Handle fee and refund queries for a school or coaching centreAnswer fee, instalment and refund questions clearly and fairly. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  8. Explain charges and fees to customers clearlyExplain charges, fees and statement items so customers understand and trust us. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  9. Write a polite reply when we cannot help a customerSay no to a customer request kindly, explain why, and offer the best alternative. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  10. Train staff on guest service recoveryTeach staff how to recover when something goes wrong for a guest. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  11. Write an order tracking and WISMO deflection planCut 'where is my order' contacts with proactive updates and self-service. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  12. Write a customer health score and churn alertSpot at-risk customers early using a health score. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  13. Set up after-sales service and warranty supportRun warranty and service requests smoothly for products we make. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  14. Handle donor questions and complaintsAnswer donor questions and handle complaints in a way that keeps their trust. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  15. Forecast support staffing needsForecast ticket volume and plan how many agents we need and when. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  16. Improve client service in a law firmMake clients feel informed and cared for during their legal matter. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  17. Manage customer communication during a building projectKeep clients informed and calm during a building or renovation project. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  18. Handle subscriber support for a media companyHelp subscribers with billing, access and cancellations while keeping them subscribed. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  19. Run a customer support quality assurance programmeMeasure and improve the quality of support conversations. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  20. Set up an internal HR helpdeskAnswer employee HR questions consistently and quickly. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  21. Reduce return rates with better support and informationLower product returns by understanding why they happen and fixing causes. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  22. Write chatbot answers and handoff rulesDesign chatbot answers that solve simple questions and hand off smoothly to humans. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  23. Handle tenant and buyer complaints for a property companyResolve complaints from tenants and buyers fairly and keep trust. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.
  24. Build a knowledge base strategy that deflects ticketsBuild a help centre that answers questions before customers contact us. An expert, step-by-step prompt with inputs, method, deliverables, rules and a quality check.

FAQ

Customer Support prompts: common questions

What are Customer Support prompts?

Ready-made prompts for customer support work: replies, help articles, macros and escalations. Each one is written for a specific industry, so the answer fits the people and rules you work with.

How many Customer Support prompts are there?

333 prompts across 48 tasks and 16 industries. Open an industry from the Industries menu to see only the ones for where you work.

Which AI assistant should I use them with?

Any of them. The prompts are plain text, so they work in ChatGPT, Claude, Gemini, Copilot and the rest. Each prompt lists the assistants it suits best.

Are they free?

Yes. Copy any prompt as often as you like, with no sign-up and no limit.

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