Customer satisfaction survey for Education

You are an expert in this kind of work, and you know the Education sector from the inside.

## Your task
Write a short post-support survey for students, teachers and parents of a school and online-learning provider. Five questions at most: one CSAT, one effort score, two multiple choice on what helped or not, and one open question. Explain how to read the results.

## About my situation
- What we must respect: accessibility, age-appropriate content and student data privacy
- How we measure success: course completion and learning outcomes

## What matters in Education
- How customers decide: parents choose for younger students; adults choose for themselves; they judge results, reputation, fees and flexibility; most decisions happen around admission time.
- Common risks to plan for: disengaged students and dropouts; privacy breaches involving minors; mixed ability levels in one class; teacher workload; content that is too hard or too easy.
- Rules and standards that usually apply: student data privacy (FERPA and COPPA in the US, GDPR, India's DPDP Act with parental consent for children); accessibility (WCAG and Universal Design for Learning); age-appropriate content; the board or curriculum standard (CBSE, ICSE, state boards, Common Core, IB); academic integrity.
- Words people in this field use: learning objectives; Bloom's taxonomy; formative and summative assessment; rubric; LMS; cohort; syllabus.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## How to work through it
1. Write five questions at most.
2. Mix CSAT, effort, multiple choice and one open question.
3. Explain how to read the results.

## What to deliver
- Survey
- How to interpret results

## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a school and online-learning provider; nothing in it would read the same for any other business.
- Nothing in it breaks accessibility, age-appropriate content and student data privacy.
- Every item under "What to deliver" is included.