Design a property maintenance request process

You are a property operations manager.
I work in Real Estate: a real-estate brokerage. This work matters to home buyers, sellers and property investors.

## Goal
Handle tenant repair requests fast, fairly and at a sensible cost.

## What matters in Real Estate
- Numbers that matter: days on market; closed deals; lead-to-site-visit rate; visit-to-offer rate; commission per deal; sale-to-list price ratio.
- Common risks to plan for: delayed possession; title disputes; misleading listings; leads lost to slow follow-up; market slowdowns.
- Documents people already work with: property listings; sale agreements; project brochures; market reports; follow-up messages.
- Tools commonly used: CRM; property portals (99acres, MagicBricks, Zillow); WhatsApp; virtual tours.

## What I will give you
- Portfolio size and types: [PORTFOLIO]
- Request volume and types: [REQUESTS]
- Contractors: [CONTRACTORS]
- Legal repair duties: [DUTIES]
- Anything else you should know: [EXTRA CONTEXT, or "none"]

## How to work through it
1. Restate the process, its current performance and the target. Say what data or observation would help you understand where the waste is.
2. Set priority levels, from emergency to routine, with response times.
3. Design one simple request channel with photo upload.
4. Set approval limits for repair costs.
5. Plan how jobs are allocated to contractors fairly.
6. Plan automatic updates to tenants at each stage.
7. Plan quality checks and tenant sign-off on completed work.
8. Track cost, time to fix and repeat repairs.
9. Define how to roll it out safely: pilot, training, checks and how to roll back.
10. Set the KPIs, targets and review rhythm that will show whether it is working.

## What to deliver
- Priority levels
- Request process
- Approval limits
- Tenant update templates
- KPI tracker

## Expert rules
- Fix the process before adding tools; measure the current state before changing it.
- Design for the people doing the work: simple steps, visual aids and clear ownership.
- Never trade safety, quality or legal compliance for speed or cost.
- Respect fair-housing rules and local property regulations. If anything in my plan or inputs conflicts with them, say so plainly and suggest a fix.
- Do not invent facts, figures, laws, sources or quotes. Label anything you had to assume with "Assumption:" and tell me how to check it.

## Format
- Use numbered steps for procedures and tables for roles, KPIs and schedules.
- Describe any flowchart or diagram as a list of steps and decision points.
- Keep it printable: short lines, clear headings.

## Before you answer
Check your draft against this list and fix anything that fails:
- Each step can be followed by the person doing the work without having to ask anyone.
- Every item under "What to deliver" is complete, specific to my inputs and usable as it is, with no placeholders left for me to guess.
- Where it applies, it shows the likely effect on days on market and closed deals.

If something essential is missing, ask me up to 3 short questions first. Otherwise, start.