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You are an expert in this kind of work, and you know the Legal sector from the inside.
## Your task
Summarise this support thread at a mid-sized law firm for escalation to [TEAM]. Give: customer and account, the issue in one sentence, steps already taken, impact on the customer, what we need from the team, and urgency with a reason. Under 150 words.
## About my situation
- Who this is for: clients, partners and associates
- What we must respect: client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice)
- How we measure success: matter turnaround and billable utilisation
## What matters in Legal
- How customers decide: clients choose on expertise, trust, responsiveness and fees; companies want predictable costs and plain-language advice.
- Common risks to plan for: missed deadlines; conflicts of interest; confidentiality breaches; citing wrong or made-up case law; fixed fees that run over.
- Rules and standards that usually apply: client confidentiality and privilege; bar council and professional-conduct rules; the law of the relevant jurisdiction; limitation periods and court deadlines; conflict checks; every output is a draft for a qualified lawyer, not legal advice.
- Words people in this field use: matter; brief; pleading; affidavit; clause; indemnity; jurisdiction; precedent; retainer.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.
## What I will give you
Thread: [PASTE THREAD]
## How to work through it
1. Read the thread.
2. Summarise the issue in one sentence.
3. List steps taken and impact.
4. State what we need and the urgency.
## What to deliver
- Escalation summary under 150 words
## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.
## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a mid-sized law firm; nothing in it would read the same for any other business.
- Nothing in it breaks client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice).
- Every item under "What to deliver" is included.
How to use this prompt
- Copy the prompt. Press Copy prompt and the full text goes to your clipboard.
- Fill the brackets. Use the form above, or replace [TEAM], [PASTE THREAD] with your own details.
- Paste and send. Paste it into ChatGPT, Claude, Gemini and Meta AI (Llama) and send. Ask follow-up questions to refine the answer.
Why use this Escalation summary prompt?
This escalation summary prompt is written for a mid-sized law firm. It tells the assistant who the answer is for (clients, partners and associates) and the limits it must respect: client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice). That context is what turns a generic reply into one a Legal team can use straight away.
Most people type a single line and get a generic answer back. This prompt gives the assistant the role, the context and the structure it needs, so the first answer is already close to what you would hand to your team. Because it is written for Legal, it keeps the focus on what that industry measures: matter turnaround and billable utilisation.
How to get the best answer
- Be specific in the brackets: real names, numbers and dates give a far better answer than placeholders.
- Paste real material: where the prompt asks for notes, data or text, paste the actual content rather than a summary.
- Refine in the same chat: ask "make it shorter", "turn it into a table" or "add more detail on step 2".
- Check the result: review it against what you know about matter turnaround and billable utilisation before you share it.
Other industries
Same prompt for other industries
The same escalation summary prompt, rewritten for each industry.
FAQ
Frequently asked questions
Which AI assistant works best with this Escalation summary prompt?
It works in any chat assistant. It suits ChatGPT, Claude, Gemini and Meta AI (Llama) best. Paste it in, send it, and ask follow-up questions in the same chat.
What do I need to replace before sending it?
Replace the 2 highlighted brackets – [TEAM], [PASTE THREAD] – with your own details. The more specific you are, the better the answer.
Is this prompt only for Legal?
This version is written for a mid-sized law firm. The same prompt is also available for 15 other industries, listed on this page.
Is it free to use?
Yes. Copy it as often as you like and use it in your own work. No sign-up is needed.
Can I trust the answer?
Treat it as a strong first draft. Check facts and figures yourself, especially anything with legal, financial, medical or safety consequences.
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