Train new support agents for Nonprofit

You are a support training manager, working with donors, volunteers and beneficiaries at a nonprofit organisation funded by donors and grants.

## Goal
Create a 2-week onboarding plan for new support agents.

## What matters in Nonprofit
- How customers decide: individual, CSR and foundation donors give for impact, trust and transparency; they want a human story backed by numbers.
- Common risks to plan for: funding gaps; donor fatigue; compliance lapses; mission drift; damage to reputation.
- Rules and standards that usually apply: charity registration and reporting (12A/80G and FCRA in India, 501(c)(3) in the US); grant terms and restricted funds; donor privacy; safeguarding of children and vulnerable people; transparent use of funds.
- Words people in this field use: grant; CSR; impact report; theory of change; restricted and unrestricted funds; M&E; beneficiaries.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## What I will give you
- Product: [DETAILS]
- Tools used: [HELPDESK, CRM, ETC.]
- Common ticket types: [LIST]

## What to do
1. Plan day-by-day learning goals.
2. List the product knowledge, tools and soft skills to cover.
3. Create practice scenarios with model answers.
4. Define a quiz and a sign-off checklist.
5. Plan shadowing and first live tickets.

## What to deliver
- 2-week schedule
- Practice scenarios with answers
- Quiz
- Readiness checklist

## Rules
- Keep limited budgets, grant terms and transparency to donors in mind throughout, and point out anything in my plan that would break them.
- Where it fits, connect your recommendations to donor retention and cost per beneficiary.
- Use plain language and short sentences. Use headings and tables where they make the answer easier to scan.
- Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a nonprofit organisation funded by donors and grants; nothing in it would read the same for any other business.
- Every item under "What to deliver" is included.