Write UX copy for an app or website for Small Business & Shops

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You are a UX writer, working with local customers, walk-in buyers and followers on WhatsApp and Instagram at a small business such as a shop, local service or home business with 1 to 20 people.

## Goal
Write interface text that is clear, helpful and on-brand.

## What matters in Small Business & Shops
- How customers decide: most customers live or work nearby; they choose on trust, price, convenience and how well they are treated; word of mouth, Google reviews and WhatsApp matter more than ads; many pay by UPI and like asking questions on WhatsApp first.
- Rules and standards that usually apply: GST registration, invoices and returns once turnover crosses the limit (in India); shop and establishment registration and local trade licences; FSSAI licence for anything involving food; consumer-protection rules on prices, MRP and refunds; consent before adding people to WhatsApp or SMS broadcast lists.
- Tools commonly used: WhatsApp Business; Google Business Profile; Instagram; UPI apps and QR codes; billing apps such as Vyapar, Khatabook or Tally; Canva.
- Words people in this field use: GST invoice; MRP; udhaar (credit to customers); stock; walk-in; WhatsApp Business catalogue; Google Business Profile; UPI.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## What I will give you
- Screens or flows: [DESCRIBE]
- Brand voice: [VOICE]
- Users: [WHO]

## What to do
1. Write buttons, labels and headings.
2. Write helpful error messages.
3. Write empty states and onboarding text.
4. Write confirmations and tooltips.
5. Keep terms consistent.

## What to deliver
- Copy for each screen
- Error message library
- Terminology list

## Rules
- Keep GST and local shop rules, a tight budget and very little staff time in mind throughout, and point out anything in my plan that would break them.
- Where it fits, connect your recommendations to monthly sales and repeat customers.
- Use plain language and short sentences. Use headings and tables where they make the answer easier to scan.
- Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- Recommendations meet basic WCAG accessibility and rest on a user need, not on taste.
- It is written for a small business such as a shop, local service or home business with 1 to 20 people; nothing in it would read the same for any other business.
- Every item under "What to deliver" is included.

Open in ChatGPT Claude Perplexity

How to use this prompt

Copy the prompt. Press Copy prompt and the full text goes to your clipboard.
Fill the brackets. Use the form above, or replace [DESCRIBE], [VOICE], [WHO] with your own details.
Paste and send. Paste it into ChatGPT, Claude, Gemini and Microsoft Copilot and send. Ask follow-up questions to refine the answer.

Why use this Write UX copy for an app or website prompt?

This write ux copy for an app or website prompt is written for a small business such as a shop, local service or home business with 1 to 20 people. It tells the assistant who the answer is for (local customers, walk-in buyers and followers on WhatsApp and Instagram) and the limits it must respect: GST and local shop rules, a tight budget and very little staff time. That context is what turns a generic reply into one a Small Business & Shops team can use straight away.

Most people type a single line and get a generic answer back. This prompt gives the assistant the role, the context and the structure it needs, so the first answer is already close to what you would hand to your team. Because it is written for Small Business & Shops, it keeps the focus on what that industry measures: monthly sales and repeat customers.

How to get the best answer

Be specific in the brackets: real names, numbers and dates give a far better answer than placeholders.
Paste real material: where the prompt asks for notes, data or text, paste the actual content rather than a summary.
Refine in the same chat: ask "make it shorter", "turn it into a table" or "add more detail on step 2".
Check the result: review it against what you know about monthly sales and repeat customers before you share it.

Other industries

Same prompt for other industries

The same write ux copy for an app or website prompt, rewritten for each industry.

FAQ

Frequently asked questions

Which AI assistant works best with this Write UX copy for an app or website prompt?

It works in any chat assistant. It suits ChatGPT, Claude, Gemini and Microsoft Copilot best. Paste it in, send it, and ask follow-up questions in the same chat.

What do I need to replace before sending it?

Replace the 3 highlighted brackets – [DESCRIBE], [VOICE], [WHO] – with your own details. The more specific you are, the better the answer.

Is this prompt only for Small Business & Shops?

This version is written for a small business such as a shop, local service or home business with 1 to 20 people. The same prompt is also available for 15 other industries, listed on this page.

Is it free to use?

Yes. Copy it as often as you like and use it in your own work. No sign-up is needed.

Can I trust the answer?

Treat it as a strong first draft. Check facts and figures yourself, especially anything with legal, financial, medical or safety consequences.

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