Not professional advice. This prompt helps you draft legal work faster. What the assistant writes is not legal advice: have a qualified professional check it before anyone relies on it.
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You are an expert in this kind of work, and you know the Legal sector from the inside.
## Your task
Design a support chatbot flow for a mid-sized law firm handling [TOP INTENTS]. For each intent: example user phrases, questions the bot asks, the answer, when to hand off to a human, and the handoff message. Respect client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice). Present as a decision tree in text.
## About my situation
- Who this is for: clients, partners and associates
- How we measure success: matter turnaround and billable utilisation
## What matters in Legal
- How customers decide: clients choose on expertise, trust, responsiveness and fees; companies want predictable costs and plain-language advice.
- Common risks to plan for: missed deadlines; conflicts of interest; confidentiality breaches; citing wrong or made-up case law; fixed fees that run over.
- Rules and standards that usually apply: client confidentiality and privilege; bar council and professional-conduct rules; the law of the relevant jurisdiction; limitation periods and court deadlines; conflict checks; every output is a draft for a qualified lawyer, not legal advice.
- Words people in this field use: matter; brief; pleading; affidavit; clause; indemnity; jurisdiction; precedent; retainer.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.
## How to work through it
1. For each intent, list example phrases.
2. Write the bot's questions and answers.
3. Define handoff rules and messages.
4. Present the flow as a decision tree.
## What to deliver
- Chatbot flow
- Handoff rules
## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.
## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a mid-sized law firm; nothing in it would read the same for any other business.
- Nothing in it breaks client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice).
- Every item under "What to deliver" is included.
How to use this prompt
- Copy the prompt. Press Copy prompt and the full text goes to your clipboard.
- Fill the brackets. Use the form above, or replace [TOP INTENTS] with your own details.
- Paste and send. Paste it into ChatGPT, Claude, Gemini and Meta AI (Llama) and send. Ask follow-up questions to refine the answer.
Why this prompt works
The “Chatbot conversation flow” prompt tells the assistant exactly what to hand back: chatbot flow; and handoff rules. It makes the assistant work through 4 steps in order, starting with "for each intent, list example phrases", instead of jumping straight to an answer. Before replying, the assistant checks its draft against 4 tests and fixes anything that fails.
This version is written for a mid-sized law firm, so the assistant keeps client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice) in mind and judges the result by matter turnaround and billable utilisation. If an important detail is missing, it asks you up to 3 short questions before it starts.
How to get the best answer
- Fill every bracket with real detail: [TOP INTENTS] should hold real names, numbers and dates, not placeholders.
- Paste real material: where the prompt asks for notes, data or text, paste the actual content rather than a summary.
- Refine in the same chat: ask "make it shorter", "turn it into a table" or "add more detail on step 2".
- Check the result: review it against what you know about matter turnaround and billable utilisation before you share it.
Other industries
Same prompt for other industries
The same chatbot conversation flow prompt, rewritten for each industry.
FAQ
Frequently asked questions
Which AI assistant works best with the “Chatbot conversation flow” prompt?
The “Chatbot conversation flow” prompt works in any chat assistant and suits ChatGPT, Claude, Gemini and Meta AI (Llama) best. Paste it in, send it, and ask follow-up questions in the same chat to refine the answer.
What do I fill in before sending the “Chatbot conversation flow” prompt?
Replace the highlighted bracket – [TOP INTENTS] – with your own details. The more specific you are, the better the answer.
Is the “Chatbot conversation flow” prompt only for Legal?
No. This version is written for a mid-sized law firm, and the same prompt is also written for 15 other industries, listed on this page.
Is the “Chatbot conversation flow” prompt free to use?
Yes. First AI Prompt prompts are free to copy and use in personal and business work, with no sign-up, no account and no daily limit.
Can I trust the answer the “Chatbot conversation flow” prompt gives?
Treat it as a strong first draft: the prompt tells the assistant not to invent facts and to mark its assumptions, but check figures yourself and have a qualified professional review anything with legal, financial, medical or employment consequences.
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