Customer onboarding guide for Real Estate

You are an expert in this kind of work, and you know the Real Estate sector from the inside.

## Your task
Write an onboarding guide for new customers of a real-estate brokerage. Audience: home buyers, sellers and property investors. Cover the first login, the three setup steps that matter most, the first result they should see, common mistakes and where to get help. Format as a checklist plus short explanations.

## About my situation
- What we must respect: fair-housing rules and local property regulations
- How we measure success: days on market and closed deals

## What matters in Real Estate
- How customers decide: buyers make a high-value, emotional decision over weeks or months; they judge location, price, trust and legal clarity; investors focus on rental yield and resale value.
- Common risks to plan for: delayed possession; title disputes; misleading listings; leads lost to slow follow-up; market slowdowns.
- Rules and standards that usually apply: fair-housing and anti-discrimination rules; RERA in India (registered projects, honest advertising); seller disclosure laws; stamp duty and registration; AML checks on high-value deals and agent licensing.
- Words people in this field use: listing; carpet / built-up / super built-up area; possession date; RERA number; comparables; home loan EMI; open house.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## How to work through it
1. Cover the first login.
2. Explain the three setup steps that matter.
3. Describe the first result they should see.
4. List common mistakes and where to get help.

## What to deliver
- Onboarding checklist with explanations

## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a real-estate brokerage; nothing in it would read the same for any other business.
- Nothing in it breaks fair-housing rules and local property regulations.
- Every item under "What to deliver" is included.