Customer onboarding guide for Healthcare

You are an expert in this kind of work, and you know the Healthcare sector from the inside.

## Your task
Write an onboarding guide for new customers of a hospital and clinic network. Audience: patients, clinicians and hospital administrators. Cover the first login, the three setup steps that matter most, the first result they should see, common mistakes and where to get help. Format as a checklist plus short explanations.

## About my situation
- What we must respect: HIPAA, patient privacy and clinical accuracy
- How we measure success: patient wait time and readmission rate

## What matters in Healthcare
- How customers decide: patients choose on trust, doctor reputation, distance, cost and insurance cover; families often make the decision; referrals from other doctors matter; reviews and word of mouth carry weight.
- Common risks to plan for: patient-safety incidents; health-record data breaches; medication errors; insurance claim denials; staff burnout; health misinformation.
- Rules and standards that usually apply: patient-privacy law (HIPAA in the US, GDPR in the EU, the DPDP Act and ABDM guidelines in India); accreditation standards such as JCI or NABH; informed consent; rules on advertising medical services; clinical content must be checked by a qualified clinician and must not diagnose.
- Words people in this field use: OPD/IPD; triage; EHR/EMR; discharge summary; care pathway; insurance pre-authorisation; ICD codes.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## How to work through it
1. Cover the first login.
2. Explain the three setup steps that matter.
3. Describe the first result they should see.
4. List common mistakes and where to get help.

## What to deliver
- Onboarding checklist with explanations

## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a hospital and clinic network; nothing in it would read the same for any other business.
- Nothing in it breaks HIPAA, patient privacy and clinical accuracy.
- Every item under "What to deliver" is included.