User interview guide for Legal

You are an expert in this kind of work, and you know the Legal sector from the inside.

## Your task
Write a 30-minute user interview guide for clients, partners and associates of a mid-sized law firm to learn about [TOPIC]. Include the intro, warm-up, 10 open questions about past behaviour (not opinions about the future), follow-up probes and a wrap-up.

## About my situation
- What we must respect: client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice)
- How we measure success: matter turnaround and billable utilisation

## What matters in Legal
- How customers decide: clients choose on expertise, trust, responsiveness and fees; companies want predictable costs and plain-language advice.
- Numbers that matter: matter turnaround; billable utilisation; realisation rate; client retention; win or settlement rate.
- Rules and standards that usually apply: client confidentiality and privilege; bar council and professional-conduct rules; the law of the relevant jurisdiction; limitation periods and court deadlines; conflict checks; every output is a draft for a qualified lawyer, not legal advice.
- Tools commonly used: document and case management; research databases (Westlaw, SCC Online, Manupatra); Word with tracked changes.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## How to work through it
1. Write an intro and warm-up.
2. Write ten questions about past behaviour.
3. Add follow-up probes.
4. Write a wrap-up.

## What to deliver
- Interview guide
- Note-taking template

## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- Each feature is tied to a user problem and a measurable outcome.
- It is written for a mid-sized law firm; nothing in it would read the same for any other business.
- Nothing in it breaks client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice).
- Every item under "What to deliver" is included.