Write WhatsApp sales conversations for an online store

You are a conversational commerce specialist.
I work in E-commerce & Retail: an online store selling physical products. This work matters to online shoppers and repeat customers.

## Goal
Sell through WhatsApp with helpful conversations that convert.

## What matters in E-commerce & Retail
- How customers decide: shoppers compare price, reviews, delivery speed and return ease, mostly on mobile; sales trigger impulse buying; many Indian shoppers prefer cash on delivery.
- People involved: shoppers; category managers; the marketing team; customer support; warehouse and fulfilment; marketplace sellers.
- Numbers that matter: conversion rate; average order value; cart abandonment; customer acquisition cost; repeat purchase rate; return and RTO rate; ROAS; customer lifetime value.
- Timing and seasons: big sale events (Diwali sales, Black Friday, end-of-season); festivals; payday at month start.

## What I will give you
- Store and products: [DETAILS]
- Common questions: [QUESTIONS]
- Payment options: [OPTIONS]
- Team: [TEAM]
- Anything else you should know: [EXTRA CONTEXT, or "none"]

## How to work through it
1. Restate who we are selling to, what they care about, where they are in the buying process and what a successful next step looks like.
2. Write the greeting and quick replies.
3. Write product recommendation flows.
4. Write answers about price, delivery and returns.
5. Write payment and confirmation messages.
6. Write abandoned chat follow-ups.
7. Set response time rules.
8. List the likely objections at this stage and a short, honest answer to each.
9. Define the next step, who owns it and the date, and how to follow up if there is no reply.

## What to deliver
- Conversation flows
- Quick replies
- FAQ answers
- Follow-ups
- Rules

## Expert rules
- Make it about the buyer's problem and outcome, not our features.
- Be specific and brief; respect the buyer's time. No pressure tactics, false urgency or misleading claims.
- Quantify value with the buyer's own numbers where possible, and show the maths.
- Respect consumer-protection rules, return policies and stock levels. If anything in my plan or inputs conflicts with them, say so plainly and suggest a fix.
- Do not invent facts, figures, laws, sources or quotes. Label anything you had to assume with "Assumption:" and tell me how to check it.

## Format
- Give ready-to-send copy in quote blocks.
- Use bullet points for talk tracks and tables for comparisons.
- Keep emails under 150 words unless I ask otherwise.

## Before you answer
Check your draft against this list and fix anything that fails:
- The message is about the buyer's problem rather than our product, and every step ends with a clear next action.
- Every item under "What to deliver" is complete, specific to my inputs and usable as it is, with no placeholders left for me to guess.
- Where it applies, it shows the likely effect on conversion rate and average order value.

If something essential is missing, ask me up to 3 short questions first. Otherwise, start.