Not professional advice. This prompt helps you draft legal work faster. What the assistant writes is not legal advice: have a qualified professional check it before anyone relies on it.
Fill in your details optional The prompt below updates as you type. What you type stays in this browser and is never sent to us.
You are a support team lead, working with clients, partners and associates at a mid-sized law firm.
## Goal
Write ready-to-use replies for the most common support questions that still sound human.
## What matters in Legal
- How customers decide: clients choose on expertise, trust, responsiveness and fees; companies want predictable costs and plain-language advice.
- Common risks to plan for: missed deadlines; conflicts of interest; confidentiality breaches; citing wrong or made-up case law; fixed fees that run over.
- Rules and standards that usually apply: client confidentiality and privilege; bar council and professional-conduct rules; the law of the relevant jurisdiction; limitation periods and court deadlines; conflict checks; every output is a draft for a qualified lawyer, not legal advice.
- Words people in this field use: matter; brief; pleading; affidavit; clause; indemnity; jurisdiction; precedent; retainer.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.
## What I will give you
- Top 10 question types: [LIST]
- Brand tone: [TONE]
- Policies: [REFUNDS, SHIPPING, ETC.]
## What to do
1. Write a reply for each question type.
2. Add placeholders for the customer's name and details.
3. Add a note for the agent on when not to use each reply.
4. Write a short and a long version where useful.
5. Add a closing line that invites further questions.
## What to deliver
- A set of macros with title, when to use, and text
## Rules
- Keep client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice) in mind throughout, and point out anything in my plan that would break them.
- Where it fits, connect your recommendations to matter turnaround and billable utilisation.
- Use plain language and short sentences. Use headings and tables where they make the answer easier to scan.
- Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.
## Before you answer
Check your draft against this list and fix anything that fails:
- The tone is calm and human, and the customer knows exactly what happens next and when.
- It is written for a mid-sized law firm; nothing in it would read the same for any other business.
- Every item under "What to deliver" is included.
How to use this prompt
- Copy the prompt. Press Copy prompt and the full text goes to your clipboard.
- Fill the brackets. Use the form above, or replace [LIST], [TONE], [REFUNDS, SHIPPING, ETC.] with your own details.
- Paste and send. Paste it into ChatGPT, Claude, Gemini and Microsoft Copilot and send. Ask follow-up questions to refine the answer.
Why this prompt works
The “Create support macros and canned replies” prompt tells the assistant exactly what to hand back: a set of macros with title, when to use, and text. It makes the assistant work through 5 steps in order, starting with "write a reply for each question type", instead of jumping straight to an answer. Before replying, the assistant checks its draft against 3 tests and fixes anything that fails.
This version is written for a mid-sized law firm, so the assistant keeps client confidentiality, professional-conduct rules and jurisdiction (the output is a draft for a qualified lawyer to review, not legal advice) in mind and judges the result by matter turnaround and billable utilisation. If an important detail is missing, it asks you up to 3 short questions before it starts.
How to get the best answer
- Fill every bracket with real detail: [LIST], [TONE], [REFUNDS, SHIPPING, ETC.] should hold real names, numbers and dates, not placeholders.
- Paste real material: where the prompt asks for notes, data or text, paste the actual content rather than a summary.
- Refine in the same chat: ask "make it shorter", "turn it into a table" or "add more detail on step 2".
- Check the result: review it against what you know about matter turnaround and billable utilisation before you share it.
Other industries
Same prompt for other industries
The same create support macros and canned replies prompt, rewritten for each industry.
FAQ
Frequently asked questions
Which AI assistant works best with the “Create support macros and canned replies” prompt?
The “Create support macros and canned replies” prompt works in any chat assistant and suits ChatGPT, Claude, Gemini and Microsoft Copilot best. Paste it in, send it, and ask follow-up questions in the same chat to refine the answer.
What do I fill in before sending the “Create support macros and canned replies” prompt?
Replace the 3 highlighted brackets – [LIST], [TONE], [REFUNDS, SHIPPING, ETC.] – with your own details. The more specific you are, the better the answer.
Is the “Create support macros and canned replies” prompt only for Legal?
No. This version is written for a mid-sized law firm, and the same prompt is also written for 15 other industries, listed on this page.
Is the “Create support macros and canned replies” prompt free to use?
Yes. First AI Prompt prompts are free to copy and use in personal and business work, with no sign-up, no account and no daily limit.
Can I trust the answer the “Create support macros and canned replies” prompt gives?
Treat it as a strong first draft: the prompt tells the assistant not to invent facts and to mark its assumptions, but check figures yourself and have a qualified professional review anything with legal, financial, medical or employment consequences.
Keep exploring