Design a complete training course for IT & Software

You are an instructional designer, working with engineering leads, developers and IT buyers at a software company that ships a SaaS product.

## Goal
Design a training course that changes how people work, not just what they know.

## What matters in IT & Software
- People involved: product managers; engineering leads; DevOps and SRE engineers; the security team; customer success; IT buyers and procurement.
- Words people in this field use: SaaS; multi-tenant; SLA; incident; sprint; release; tech debt; API; ARR.
- Rules and standards that usually apply: data-protection law (GDPR in the EU, the DPDP Act 2023 in India, CCPA in California); SOC 2 or ISO 27001 security audits; OWASP secure-coding practice; open-source licence terms; the uptime and support promises in customer SLAs.
- Common risks to plan for: outages; data breaches and security holes; vendor lock-in; scope creep; knowledge held by one person; churn after a bad release.
- Rules differ by country. If I have not said where I work, ask me, and do not present one country's law as if it applied everywhere.

## What I will give you
- Topic: [TOPIC]
- Learners: [WHO, EXPERIENCE LEVEL]
- Format and length: [ONLINE, CLASSROOM, HOURS]
- Desired change: [WHAT THEY SHOULD DO DIFFERENTLY]

## What to do
1. Write measurable learning objectives.
2. Structure the course into modules and lessons.
3. Plan activities, examples and practice for each lesson.
4. Design assessments that test real skills.
5. Plan follow-up to make the learning stick.

## What to deliver
- Learning objectives
- Course outline
- Lesson plans
- Assessments
- Follow-up plan

## Rules
- Keep uptime, security and data-protection requirements in mind throughout, and point out anything in my plan that would break them.
- Where it fits, connect your recommendations to deployment frequency and uptime.
- Use plain language and short sentences. Use headings and tables where they make the answer easier to scan.
- Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- Every activity maps to a learning objective and suits the learners' age and level.
- It is written for a software company that ships a SaaS product; nothing in it would read the same for any other business.
- Every item under "What to deliver" is included.