Incident postmortem for Hospitality & Travel

Your prompt is ready 1 bracket to fill

You are an expert in this kind of work, and you know the Hospitality & Travel sector from the inside.

## Your task
Write a blameless postmortem for this incident at a hotel group with its own booking site: [TIMELINE AND FACTS]. Sections: summary, impact, timeline, root cause, what went well, what went wrong, action items with owners and due dates.

## About my situation
- Who this is for: guests and travellers
- What we must respect: seasonal demand, booking-platform rules and guest safety
- How we measure success: occupancy rate and guest review score

## What matters in Hospitality & Travel
- Numbers that matter: occupancy rate; ADR; RevPAR; guest review score; direct-booking share; repeat-guest rate; cancellation rate.
- Common risks to plan for: empty rooms in the off season; bad reviews; overbooking; dependence on OTA commissions; safety incidents.
- Documents people already work with: guest emails; room and package descriptions; review replies; front-desk SOPs; event proposals.
- Tools commonly used: PMS; channel manager; OTAs (Booking.com, MakeMyTrip, Airbnb); Google Business Profile; WhatsApp.

## How to work through it
1. Write the summary and impact.
2. Build the timeline.
3. Find the root cause.
4. List what went well and wrong.
5. Write action items.

## What to deliver
- Blameless postmortem

## Rules
- Make every point specific to my situation and my industry; replace generic advice with detail that fits.
- Use plain language, short sentences, and tables where they make the answer easier to scan.
- Use only the facts I give you. Do not invent figures, laws, sources or quotes. Mark anything you had to assume with "Assumption:".
- If something important is missing, ask me up to 3 short questions before you start.

## Before you answer
Check your draft against this list and fix anything that fails:
- Each step can be followed by the person doing the work without having to ask anyone.
- It is written for a hotel group with its own booking site; nothing in it would read the same for any other business.
- Nothing in it breaks seasonal demand, booking-platform rules and guest safety.
- Every item under "What to deliver" is included.

Open in ChatGPT Claude Perplexity

How to use this prompt

Copy the prompt. Press Copy prompt and the full text goes to your clipboard.
Fill the brackets. Use the form above, or replace [TIMELINE AND FACTS] with your own details.
Paste and send. Paste it into ChatGPT, Claude and Gemini and send. Ask follow-up questions to refine the answer.

Why use this Incident postmortem prompt?

This incident postmortem prompt is written for a hotel group with its own booking site. It tells the assistant who the answer is for (guests and travellers) and the limits it must respect: seasonal demand, booking-platform rules and guest safety. That context is what turns a generic reply into one a Hospitality & Travel team can use straight away.

Most people type a single line and get a generic answer back. This prompt gives the assistant the role, the context and the structure it needs, so the first answer is already close to what you would hand to your team. Because it is written for Hospitality & Travel, it keeps the focus on what that industry measures: occupancy rate and guest review score.

How to get the best answer

Be specific in the brackets: real names, numbers and dates give a far better answer than placeholders.
Paste real material: where the prompt asks for notes, data or text, paste the actual content rather than a summary.
Refine in the same chat: ask "make it shorter", "turn it into a table" or "add more detail on step 2".
Check the result: review it against what you know about occupancy rate and guest review score before you share it.

Other industries

Same prompt for other industries

The same incident postmortem prompt, rewritten for each industry.

FAQ

Frequently asked questions

Which AI assistant works best with this Incident postmortem prompt?

It works in any chat assistant. It suits ChatGPT, Claude and Gemini best. Paste it in, send it, and ask follow-up questions in the same chat.

What do I need to replace before sending it?

Replace the highlighted bracket – [TIMELINE AND FACTS] – with your own details. The more specific you are, the better the answer.

Is this prompt only for Hospitality & Travel?

This version is written for a hotel group with its own booking site. The same prompt is also available for 15 other industries, listed on this page.

Is it free to use?

Yes. Copy it as often as you like and use it in your own work. No sign-up is needed.

Can I trust the answer?

Treat it as a strong first draft. Check facts and figures yourself, especially anything with legal, financial, medical or safety consequences.

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